In Freddie Mac's results of its Primary Mortgage Market Survey® the average mortgage rates climbed as the housing market ended 2011 on a high note. The 30-year fixed-rate mortgage averaged 3.98 percent reversing its previous three-week trend of setting all-time record lows. Despite the jump, this marks the eighth consecutive week the 30-year fixed has remained below 4.00 percent.

It might come as a surprise but a whopping 72 percent of surveyed homeowners nationwide are satisfied with owning a home. The other 28 percent, not so. They say they're dissatisfied and that's likely due to the devaluation of their homes.

There are twelve types of Sales Call Reluctance®. Some are more challenging to correct than others. Dirk Zeller examines the twelve types.